Frequently Asked Questions Balcas Energy – Wood Pellets for sale

Some frequently asked questions Balcas Energy by our domestic customers are outlined below. If there is another question you would like to ask us please contact Balcas Energy

Wood Pellets for sale online HERE.

Wood Pellets

Balcas Energy Wood Pellets are wood pellets used as a high quality, clean and convenient heating fuel.

A renewable biomass, Balcas Energy Wood Pellets were the first wood pellets to be pioneered in the UK and Irish markets in 2005. Having paved the way for the industry Balcas Energy, formerly known as brites, has continued to grow and maintain its firmly established position as the most experience wood pellet supplier and the largest producer in the UK and Ireland.

Our Wood Pellets for sale online via our Online Shop. You can buy online Wood Pellets in Bulk (online up to 8 Tonnes) and Bagged Wood Pellets (up to 6 pallets of various weights of 10kg bags)

Balcas Energy Wood Pellets are made from wood residue produced as a by-product of Balcas’ saw milling processes.

The original timber is either spruce or pine locally sourced from sustainably managed forests.

No waste or recycled wood is used in the manufacturing process of Balcas Energy Wood Pellets.

Wood Pellets for sale via our Online Shop.

By-product of our timber milling activities in the form of virgin wood material is fed into our Combined Heat and Power (CHP) Plant and Pellet Mills.

The moisture level of the material is reduced to less than 10% before being forced through dies under high pressure. Breaker bars cut the material leaving the die at the correct length and as cooling takes place the naturally occurring lignin, inside the wood, binds the pellet together.

The end product is a compressed wood pellets high in calorific value.

Enniskillen, Northern Ireland is the site of a 2.7MWe Combined Heat and Power (CHP) plant and pellet mill with a production capacity of 55,000 tonnes per annum. It is located on the same site as the our timber mill due to the close proximity of raw materials.

Invergordon, Scotland has a production capacity of 100,000 tonnes a year. This is the largest CHP and pellet mill in the UK and Ireland and has an 8MW (electric) capacity, of this 5MW is exported to the grid, while the other 3MW used on site.

Wood Pellets for sale via our Online Shop.

Searching for a standard that reflected the high quality of Balcas Energy Wood Pellets the company became the first in the UK and Ireland to be audited for the ENplus standard prEN14961-2 which resulted in successful accreditation.
Unlike other standards the ENplus goes further than just product specification as it assesses the whole supply chain, ensuring that standardised high quality wood pellets are received by the end consumer. ENplus also guarantees a minimum calorific value or heat content and takes into account heavy metals produced during combustion, a factor that if unmonitored under other standards can lead to boiler corrosion and ultimately impact the lifespan of appliances.

Balcas Energy Wood Pellets are cylindrical in shape with a diameter or 6mm and a length of 30mm.

Balcas Energy Wood Pellets are used in specifically designed wood pellet appliances which can be boilers providing central heating or  a free standing room heater/stove.

Wood pellet boilers are as easy to use as conventional boilers with appliances that have automatic feed systems to bring in fuel, programmable settings and self ignition to name a few features.

Wood pellets can be used in specific wood pellet heaters generating a natural flame and a focal point in a room or in wood burning stoves and open fires, providing a suitable pellet basket is used.

You will need to get an accredited installer to check that your wet central heating system is suitable for the conversion.

In most cases it is as easy as removing your oil boiler and replacing it with a wood pellet boiler. The main issue is space for storage; you can convert space in your garage or buy a variety of different storage units to suit individual purposes, even units that sit below ground level. Free standing pellet stoves are often used.

Balcas Energy Wood Pellets are very clean and can be handled easily without any mess. They are screened and sieved before leaving our facilities so they contain less than 1% fines.

1m³ will hold approximately 650kg of Balcas Energy Wood Pellets and so we recommend that storage units have a capacity to hold at least half a tonne over the minimum delivery amount in your area. Therefore if a minimum delivery is 4 tonnes or 6m³ of pellets then your store should be 6.5 m³ – 7m³ to ensure you do not run out before you can re-order.  Storage must be clean and dry.

Provided that the storage unit is kept free from moisture and other forms of contamination there should be no reason that Balcas Energy Wood Pellets cannot be stored for an indefinite period.

Wood Pellets for sale via our Online Shop.

In Northern Ireland and the Republic of Ireland the minimum delivery is 3 tonnes. England and Wales have a minimum delivery of 3 tonnes too while Scotland has a minimum requirement of 4 tonnes qualify for delivery. As customer densities increase and new depots open these amounts may be subject to change and we would welcome enquiries.

Balcas Energy Wood Pellets are delivered through a fleet of branded, specialised vehicles that pneumatically blow the fuel into storage units and hoppers that they connect to using a A-400 Camlock fitting or equivalent.

A range of vehicles are in use to suit the requirements of different customers with some examples listed below:

Articulated Vehicle
12m long and 3.9 m high
4m wide and Turning circle 18m

Rigid Vehicle
10m long and 3.9 high
4m wide and Turning Circle 20m

10kg bags are delivered via our trusted local hauliers.

Balcas Energy Wood Pellets fuel quality can be guaranteed up to a blowing distance of 20 metres from vehicle to storage unit. Wood Pellets for sale via our Online Shop.

Balcas Energy Wood Pellets are sold on a national level around the UK and Ireland, directly from either our production facilities or regional depots to our customers’ doors.

Balcas Energy Wood Pellets have many similar qualities to other pellets in terms of particle size, but the ENplus standard ensures a quality that surpasses many domestically produced and imported pellets.

Uniquely Balcas Energy Wood Pellets are manufactured using CHP plants that operate on renewable energy and have been hailed as text book examples of “Green” projects. Since they are made in a process that uses renewable energy as opposed to fossil fuels the carbon footprint associated with using our pellets as a fuel is considerably lower than alternative products.

More and more people have started turning to biomass and wood pellets as an answer to the increasing costs of fossil fuels and their environmental impact, meaning there is greater demand for raw materials. Guaranteed security of supply for the lifespan of an appliance should be of paramount concern for current and prospective wood pellet users with many consumers choosing our wood pellets for this reason due to the well established brand, national presence and vast resources available which cements confidence in our promises.

Balcas Energy Wood Pellets provide substantial savings and a great deal of stability in comparison to the volatile prices of fossil fuels such as coal, oil and gas as they are not subject to the same global factors.

Using our wood pellets means a significantly lower carbon footprint than fossil fuels and other wood pellets because ours are uniquely produced using renewable energy.

Balcas Energy Wood Pellets are sourced and produced locally, not imported, ensuring that considerable direct and indirect local employment results from their usage.

Burned correctly wood pellets produce very little emissions. They are best consumed in equipment which is specifically designed to burn them, this could be an efficient and attractive room heater or a central heating boiler. However, wood pellets can be used in an open fire grate or wood burning stove provided that a suitable pellet basket is used.

For medium to large scale projects requiring heat and water, a wide range of highly efficient pellet burning appliances are available on the market, which may be automatically fed from a store, self ignite and programme like a conventional fuel boiler.

In our region we are lucky to have a promising supply of woodland (some 92,000 hectares) with much of this being currently under-managed.

Well managed and sustainably harvested these resources have the potential to generate renewable woodfuel stocks well into the future.

Wood Pellets for sale via our Online Shop.

Wood pellets require substantially less storage due to their higher bulk density so less space is required and much fewer deliveries are needed for the same heat.

Balcas Energy Wood Pellets are made to a uniform standard, consistent in terms of particle size and moisture, allowing boilers and feed systems to be set to an optimum level and therefore  increasing efficiency. Wood pellets will produce less ash than wood chip.

ENplus is recognised as the highest standard available in wood pellet fuel worldwide and the only standard within the UK delivering recognised guaranteed values. With alternative suppliers claiming to adhere to certain standards Balcas realised what matters is the specification a supplier will guarantee and importantly the substance of that guarantee.

Balcas were the first in the UK and Ireland to research and become audited for ENplus, gaining accreditation in April 2011.

ENplus requires regular and thorough external auditing as part of achieving certification; samples are consistently taken in accordance with regulations proving that Balcas Energy Wood Pellets is without fail making targets and falling into parameters, providing long term peace of mind to customers.

CEN/T 14961-2005 or BS EN 14961-2010 are just the standardisation of testing techniques, meaning that pellets can be compared in similar terms having all been tested in the same format. There are no minimum or maximum values to be achieved as neither CEN/T 14961-2005 nor BS EN 14961-2010 are standards to be adhered to. They are simply a long list of variables that pellets, when tested, can fall anywhere into. Fundamentally no external auditing system exists for CEN/T 14961-2005. There are no parameters for ash melting temperature, which when unmonitored leaves the door open to “clinker”. There are no minimum or maximum figures for guaranteed heat, let alone other variables like fines, durability, percentage of ash and so on.

ENplus ensures pellet quality is managed throughout the entire supply chain including production, storage and transport. Crucially the standard must be met at the point of supply to the end user i.e. their residence or business. ENplus guarantees the user a minimum calorific value or heat quantity from wood pellets; independent, 3rd party assurance that removes the need for a wood pellet user to rely solely on what their supplier is saying. Heavy metals like sulphur and chlorine are also monitored under ENplus due to their corrosive potential and impact on appliance lifespan unlike CEN/T 14961-2005.

You can complain by phone, in writing or by completing this online enquiry form. Please let us know:

  • Your full name and contact details
  • As much as you can about the complaint and what is wrong and if applicable, when and
    where the complaint occurred
  • How would you like us to resolve the complaint.

Read More…

We aim to resolve any complaints made to us as swiftly as possible. This could be an apology and explanation of the problem and action to resolve the problem (when complaint taken over the
All complaints will receive an initial response within 3 working days if not resolved at the initial time of complaint.
You will be notified as to who is dealing with your complaint.
Where appropriate this person may contact you to discuss the complaint further.
Complaints will be investigated, and you will receive an update of our progress within 2 weeks of our initial response.
Proposed corrective and preventive actions where possible will be communicated to you within 2 months of complaint.