Wood Pellets Delivery Guidelines
Our team will always consider the best way to get your wood pellets delivered to you using one of our vehicles. Our drivers are fully trained specifically to deliver wood pellets.
Please note that all orders placed after 17:00 on a Friday will not be processed until Monday.
For more specific delivery guidelines on bagged and bulk orders please scroll down.
For Bagged Wood Pellets we created the following delivery guidelines, to make sure you know how your order is processed – these are strictly based on kerbside delivery drop off.
Delivery Requirements for Bagged Deliveries
Our Terms and Conditions state that delivery is to kerbside only. Individual delivery companies have their own rules and guidelines regarding if they will come up a drive or deliver beyond kerbside on a pallet vehicle. This will also depend on your terrain, as in the below picture. When the vehicle arrives, you can discuss individual requirements with the driver and come to an agreement but this will be outside our Terms and Conditions.
Bulk delivery is dependant on factors such as weather, location, seasonal busy periods or “force majeure”.
We will contact you once your order has been scheduled for delivery which is typically one day before the delivery is planned to arrive – this will be by email (the one used to place the order, so keep an eye on your inbox).
Please note the lead times may slightly differ from the above if you are located in an outlying area or placing your order during busy periods.
How to Order?
You can order online with a few simple clicks or order via phone, by calling our Customer Support Office:
- If you don’t have an account with Balcas Energy (originally known as brites) please REGISTER HERE
- If you have an account but you forgot your password you can recover it HERE*
- Click Here to SIGN IN your account
- Get a QUOTE for your bagged wood pellets here
*Please note that in order to create an online account with us you have to have an email address. Lead times might slightly differ if location is difficult to access, remote or other technical reasons.