Thanks for reaching out with your question about “Do I need an account to place my first order”
To place an online order, you don’t. Please head to www.balcasenergy.com and select order now in the top right-hand corner. This will bring you to a page that will say sign in or register but please ignore both of these buttons and fill in the information below.
You will then be able to order via the website (if you do not have an account, we cannot place the order over the phone as we will not have an account).
After this, you can place your order via the website as your account number will be on your first invoice, or you can give us a call in the office to place your order.
Please watch this video that will show how to place an online order.
If you have any future questions about our wood pellets, Please visit our Frequently asked questions page and if it cannot be solved, please contact us and a member of our dedicated customer support team will deal with any queries you may have.
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