Wood Pellets Frequently Asked Questions – Balcas Energy

Wood pellets frequently asked questions by our domestic customers are outlined below. If there is another question you would like to ask us please contact Balcas Energy

Where can I buy wood pellets?

Wood Pellets are for sale online HERE. Our bagged wood pellets & bulk blown wood pellets are Enplus A1 and all wood pellets prices can be checked HERE 24/7 

Wood Pellet Fuel is available to order online or via phone everywhere in the UK and Ireland.

Wood Pellets

Balcas Energy Wood Pellets are wood pellets used as a high quality, clean and convenient heating fuel.

A renewable biomass, Balcas Energy Wood Pellets were the first wood pellets to be pioneered in the UK and Irish markets in 2005. Having paved the way for the industry Balcas Energy, formerly known as brites, has continued to grow and maintain its firmly established position as the most experience wood pellets suppliers and the largest producer in the UK and Ireland.

Our Wood Pellets are for sale online via our Online Shop that is available 24/7 at your own leisure.

You can buy online Wood Pellets in Bulk (online up to 8 Tonnes) and Bagged Wood Pellets (up to 6 pallets of various weights of 10kg bags).

We are the largest of all wood pellets suppliers and manufacturers in the UK and the Republic of Ireland.

Thanks for reaching out with your question about Do I need an account to place my first order”

To place an online order, you don’t. Please head to www.balcasenergy.com and select order now in the top right-hand corner. This will bring you to a page that will say sign in or register but please ignore both of these buttons and fill in the information below.

You will then be able to order via the website (if you do not have an account, we cannot place the order over the phone as we will not have an account).

After this, you can place your order via the website as your account number will be on your first invoice, or you can give us a call in the office to place your order.

Please watch this video that will show how to place an online order.

If you have any future questions about our wood pellets, Please visit our Frequently asked questions page and if it cannot be solved, please contact us and a member of our dedicated customer support team will deal with any queries you may have.

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Thanks for reaching out with your question about How do I find my account number”

Your account number can be found on your order invoices or by signing into your online dashboard.

To sign into your online account and access the dashboard, please head to www.balcasenergy.com and select my account in the top left-hand side corner. This will bring you to a page that will ask you to sign into your account.

If you have not signed into our new website, please click on the blue box and fill out the necessary requirements. We will then link your account on our end and you will then receive a temporary password to login.

If you have any future questions about our wood pellets, Please visit our Frequently asked questions page and if it cannot be solved, please contact us and a member of our dedicated customer support team will deal with any queries you may have.

*If you have never subscribed to our marketing lists please fill out your details HERE and we will update your preferences to ensure you receive all business information and promotional offers via email.*

Balcas Energy Wood Pellets are made from wood residue produced as a by-product of Balcas’ sawmilling processes.

The original timber is either spruce or pine locally sourced from sustainably managed forests, No waste or recycled wood is used in the manufacturing process of Balcas Energy Wood burning Pellets.

To learn more about our sustainability and how we  manufacture our locally produced wood pellets, click HERE

The by-product of our timber milling activities in the form of virgin wood material is fed into our Combined Heat and Power (CHP) Plant and Pellet Mills.

The moisture level of the material is reduced to less than 10% before being forced through dies under high pressure. Breaker bars cut the material leaving the die at the correct length and as cooling takes place the naturally occurring lignin, inside the wood, binds the pellet together.

The end product is a compressed wood pellets high in calorific value.

To learn more about our sustainability and how we manufacture our locally produced wood pellets, please click HERE

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Thanks for reaching out with your question about “Where are our Wood Pellets Manufactured?”

Enniskillen, Northern Ireland is the site of a 2.7MWe Combined Heat and Power (CHP) plant and pellet mill with a production capacity of over 60,000 tonnes per annum. It is located on the same site as our timber mill due to the proximity of raw materials.

Invergordon, Scotland has a production capacity of over 120,000 tonnes of biomass pellets a year. This is the largest CHP and pellet mill in the UK and Ireland and has an 8MW (electric) capacity, of this 5MW is exported to the grid, while the other 3MW is used on site.

To learn more about balcas energy and our wood pellets story, please click HERE

Searching for a standard that reflected the high quality of Balcas Energy Wood Pellets the company became the first in the UK and Ireland to be audited for the ENplus standard prEN14961-2 which resulted in successful accreditation.
Unlike other standards, the ENplus goes further than just product specification as it assesses the whole supply chain, ensuring that standardised high-quality wood pellets are received by the end consumer. ENplus also guarantees a minimum calorific value or heat content and takes into account heavy metals produced during combustion, a factor that if unmonitored under other standards can lead to boiler corrosion and ultimately impact the lifespan of appliances.

To learn more about the standards EnPlus wood pellets and why wood pellet quality matters, please click HERE

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Balcas Energy Wood Pellets are cylindrical in shape with a diameter or 6mm and a length of 30mm.

To learn more about Balcas Energy and our Wood Pellets story, Please click HERE 

Balcas Energy Wood Pellets are used in specifically designed wood pellet appliances which can be boilers providing central heating or a free-standing room heater/stove and for outdoor appliances such as wood pellet pizza ovens/BBQ etc.

Wood pellet boilers are as easy to use as conventional boilers with appliances that have automatic feed systems to bring in fuel, programmable settings and self ignition to name a few features.

Wood pellets can be used in specific wood pellet heaters generating a natural flame and a focal point in a room or in wood burning stoves and open fires, providing a suitable pellet basket is used.

From gathering research, LDPE4 recyclable plastic bags serve the best purpose in the balance of protecting our product, being cost-effective, and being environmentally friendly.

Currently, our 10kg bag is LDPE4, you will see this along with the recyclable logo on the back of all our bags. Most supermarkets and local authorities who are involved in the carrier bag recycling scheme have agreed to take LDPE4 plastics from the public.  Many ASDA stores have a plastic film recycling box allowing you to recycle your bags ( stores such as ASDA are obliged to take the plastic waste if they are in the scheme)

With regard to the alternatives, we have looked into both compostable and biodegradable bags. These are both relatively new to the plastics industry there are some issues with how they are disposed of and as a result, can mean that it is less environmentally friendly to use these alternatives.

  • Compostable bags have to go to industrial high temperature composting, if composted at home the plastic breaks down into microscopic particles and when entering the watercourse can be extremely damaging.  It is difficult to tell the difference between compostable plastic and normal LPDE4 for our application and as a result, the compostable plastics can also end up in recycling, which can contaminate the recyclable plastics in the load and resulting in all going to landfill.
  • Biodegradable bags break down over time, however again for this application, the breakdown is over 50 years rather than hundreds of years and the information that we have been provided says that this breakdown can result in more microscopic plastic particles in the watercourse, compared to using the recycling centres mentioned above.
  • We have also investigated cardboard boxes and paper bags as an alternative however currently this would be cost prohibitive for the customer.

So as it stands we feel using widely recyclable LPDE4 is the most environmentally friendly option for the storage of 10kg wood pellets, we will continue to research alternatives, and when we feel a suitably environmentally friendly alternative exists we will endeavor to use that in our product going forward.

In the meantime, we do offer a bulk-blown delivery service. Receiving pellets in this way reduces the handling of plastic materials as well as reducing the cost of the delivery which your constituent may be interested in investigating further.

You will need to get an accredited installer to check that your wet central heating system is suitable for the conversion.

In most cases it is as easy as removing your oil boiler and replacing it with a wood pellet boiler. The main issue is space for storage; you can convert space in your garage or buy a variety of different storage units to suit individual purposes, even units that sit below ground level. Free standing pellet stoves are often used.

If you need advice on how to swap to a biomass pellets heating system drop us a message or call the office. Alternatively, you can contact your local representative via this page

All our wood pellets prices can be checked HERE

Balcas Energy Wood Pellets are very clean and can be handled easily without any mess. They are screened and sieved before leaving our facilities so they contain less than 1% fines.

Thanks for reaching out with your question about “How much space will I need to store Balcas Energy Wood Pellets?”

For storing our wood pellets for domestic or commercial use, storage must be clean and dry to ensure you get the best efficiency from our locally produced wood pellets. This ensures your biomass appliance will not face any issues due to damp or dirty wood pellets.

1m³ will hold approximately 650kg of Balcas Energy Wood Pellets and so we recommend that storage units can hold at least half a tonne over the minimum delivery amount in your area. Therefore if a minimum delivery is 4 tonnes or 6m³ of pellets then your store should be 6.5 m³ – 7m³ to ensure you do not run out before you can re-order.

For domestic users storing wood pellets, we would recommend using a smart bunker. To gain additional information on who they are and what they offer, click Here.

If you need advice on how to swap to a biomass pellets heating system drop us a message or call the office. Alternatively, you can contact your local representative via this page

*If you have never subscribed or unsubscribed from our marketing lists, please fill out your details HERE and we will update your preferences to ensure you receive all business information and promotional offers via email.*

Provided that the storage unit is kept free from moisture and other forms of contamination there should be no reason that Balcas Energy Wood Pellets cannot be stored for an indefinite period.

Wood Pellets for sale via our Online Shop.

In Northern Ireland and the Republic of Ireland the minimum delivery is 3 tonnes. England and Wales have a minimum delivery of 3 tonnes too while Scotland has a minimum requirement of 4 tonnes qualify for delivery. As customer densities increase and new depots open these amounts may be subject to change and we would welcome enquiries.

Thanks for reaching out with your question about “How are Balcas Energy Wood Pellets delivered”

Balcas Energy Wood Pellets are delivered through a fleet of branded, specialised vehicles that pneumatically blow the fuel into storage units and hoppers that they connect to using a A-400 Camlock fitting or equivalent.

A range of vehicles are in use to suit the requirements of different customers with some examples listed below:

  • Articulated Vehicle
  • 12m long and 3.9 m high
  • 4m wide and Turning circle 18m
  • Rigid Vehicle
  • 10m long and 3.9 high
  • 4m wide and Turning Circle 20m

When we are delivering our 10kg Bags on pallets, we use our trusted third-party haulers to deliver our wood pellets professionally to your desired address.

To learn more about Balcas Energy’s delivery guidelines, please click HERE >

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Balcas Energy Wood Pellets fuel quality can be guaranteed up to a blowing distance of 20 metres from vehicle to storage unit.

Wood Pellets for sale via our Online Shop.

Balcas Energy Wood Pellets are sold on a national level around the UK and Ireland, directly from either our production facilities or regional depots to our customers’ doors.

All our wood pellets prices can be checked HERE and they are delivered all around the UK & Ireland

Thanks for reaching out with your question about “why choose balcas energy wood pellets”

Balcas Energy Wood Pellets have many similar qualities to other pellets in terms of particle size, but the ENplus standard ensures a quality that surpasses many domestically produced and imported pellets.

Uniquely Balcas Energy Wood Pellets are manufactured using CHP plants that operate on renewable energy and have been hailed as textbook examples of “Green” projects. Since they are made in a process that uses renewable energy as opposed to fossil fuels, the carbon footprint associated with using our pellets as fuel is considerably lower than alternative products.

More and more people have started turning to biomass and wood pellets as an answer to the increasing costs of fossil fuels and their environmental impact, meaning there is greater demand for raw materials. Guaranteed security of supply for the lifespan of an appliance should be of paramount concern for current and prospective wood pellet users with many consumers choosing our wood pellets for this reason due to the well-established brand, national presence, and vast resources available, establishing confidence in our promises.

If you need advice on how to swap to a biomass pellets heating system drop us a message or call the office. Alternatively, you can contact your local representative via this page

To learn more about Balcas Energy and our Wood Pellets story, Please click HERE 

*If you have never subscribed or unsubscribed from our marketing lists, please fill out your details HERE and we will update your preferences to ensure you receive all business information and promotional offers via email.*

Balcas Energy Wood Pellets provide substantial savings and a great deal of stability in comparison to the volatile prices of fossil fuels such as coal, oil and gas as they are not subject to the same global factors.

Using our wood pellets means a significantly lower carbon footprint than fossil fuels and other wood pellets because ours are uniquely produced using renewable energy.

Balcas Energy Wood Pellets are sourced and produced locally, not imported, ensuring that considerable direct and indirect local employment results from their usage.

Burned correctly wood pellets produce very little emissions. They are best consumed in equipment which is specifically designed to burn them, this could be an efficient and attractive room heater or a central heating boiler. However, wood pellets can be used in an open fire grate or wood burning stove provided that a suitable pellet basket is used.

For medium to large scale projects requiring heat and water, a wide range of highly efficient pellet burning appliances are available on the market, which may be automatically fed from a store, self ignite and programme like a conventional fuel boiler.

If you need advice on how to swap to a biomass pellets heating system drop us a message or call the office. Alternatively, you can contact your local representative via this page

All our wood pellets prices can be checked HERE

In our region we are lucky to have a promising supply of woodland (some 92,000 hectares) with much of this being currently under-managed.

Well managed and sustainably harvested these resources have the potential to generate renewable woodfuel stocks well into the future.

Wood Pellets for sale via our Online Shop.

Wood pellets require substantially less storage due to their higher bulk density so less space is required and much fewer deliveries are needed for the same heat.

Balcas Energy Wood Pellets are made to a uniform standard, consistent in terms of particle size and moisture, allowing boilers and feed systems to be set to an optimum level and therefore  increasing efficiency. Wood pellets will produce less ash than wood chip.

If you need advice on how to swap to a biomass pellets heating system drop us a message or call the office. Alternatively, you can contact your local representative via this page

All our wood pellets prices can be checked HERE & are available to order everywhere in the UK and Ireland.

ENplus is recognised as the highest standard available in wood pellet fuel worldwide and the only standard within the UK delivering recognised guaranteed values. With alternative suppliers claiming to adhere to certain standards Balcas realised what matters is the specification a supplier will guarantee and importantly the substance of that guarantee.

Balcas were the first in the UK and Ireland to research and become audited for ENplus, gaining accreditation in April 2011.

ENplus requires regular and thorough external auditing as part of achieving certification; samples are consistently taken in accordance with regulations proving that Balcas Energy Wood Pellets is without fail making targets and falling into parameters, providing long term peace of mind to customers.

Our bagged wood pellets & bulk blown wood pellets are Enplus A1 and all prices can be checked HERE 24/7   Available to order online or via phone everywhere in the UK and Ireland.

CEN/T 14961-2005 or BS EN 14961-2010 are just the standardisation of testing techniques, meaning that pellets can be compared in similar terms having all been tested in the same format. There are no minimum or maximum values to be achieved as neither CEN/T 14961-2005 nor BS EN 14961-2010 are standards to be adhered to. They are simply a long list of variables that pellets, when tested, can fall anywhere into. Fundamentally no external auditing system exists for CEN/T 14961-2005. There are no parameters for ash melting temperature, which when unmonitored leaves the door open to “clinker”. There are no minimum or maximum figures for guaranteed heat, let alone other variables like fines, durability, percentage of ash and so on.

ENplus ensures pellet quality is managed throughout the entire supply chain including production, storage and transport. Crucially the standard must be met at the point of supply to the end user i.e. their residence or business. ENplus guarantees the user a minimum calorific value or heat quantity from wood pellets; independent, 3rd party assurance that removes the need for a wood pellet user to rely solely on what their supplier is saying. Heavy metals like sulphur and chlorine are also monitored under ENplus due to their corrosive potential and impact on appliance lifespan unlike CEN/T 14961-2005.

Our carbon-neutral wood pellets are produced from virgin wood fibre from our sawmills with no additives.

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Unfortunately, due to having a Sawmill Plant we are unable to offer collection due to health and safety. We use a third party haulier to deliver bags that are experienced drivers that will deliver your product to a professional standard.

BSL codes can be found on your order invoices

We are sorry for any inconvenience this may cause you but we can only keep card details up to 28 days which means customers can only order up to 28 days in advance.

You can complain by phone, in writing or by completing this online enquiry form. Please let us know:

  • Your full name and contact details
  • As much as you can about the complaint and what is wrong and if applicable, when and
    where the complaint occurred
  • How would you like us to resolve the complaint.

Read More…

When delivering our locally produced wood pellets in bags, we use third party hauliers, resulting in bags potentially getting damaged upon delivery.

If this is the case, we ask all our customers to let us know by completing  this online enquiry form which will then allow a member of our customer support team to deal with this query to the best of their ability.

Read More…

Our Locally produced wood pellets are perfect for pizza ovens as they are easy to light and combust efficiently due to meeting rigorous EnPlus A1 quality standards. Our carbon-neutral bagged wood pellets are produced from virgin wood fibre from our sawmills with no additives.