Wood Pellets Frequently Asked Questions – Balcas Energy
Wood pellets frequently asked questions by our domestic & commercial customers are outlined below.
If there is another question you would like to ask us, please contact Balcas Energy
Before contacting us, please make sure you have read our Domestic, Commercial, and News pages.
Our locally Produced Wood Pellets
How to log a complaint with Balcas Energy?
You can complain by phone, in writing or by completing this online enquiry form. Please let us know:
- Your full name and contact details
- As much as you can about the complaint and what is wrong and if applicable, when and
where the complaint occurred - How would you like us to resolve the complaint.
Delivery Information
What is the minimum delivery of Balcas Energy Wood Pellets?
In Northern Ireland and the Republic of Ireland the minimum delivery is 3 tonnes. England and Wales have a minimum delivery of 3 tonnes too while Scotland has a minimum requirement of 4 tonnes qualify for delivery. As customer densities increase and new depots open these amounts may be subject to change and we would welcome enquiries.
Placing An Order Online Or By Contacting the Office
Where can I order / recieve a quote for our locally produced wood pellets?
Our Wood Pellets are for sale online via our Online Shop that is available 24/7 at your own leisure.
You can buy online Wood Pellets in Bulk (online up to 8 Tonnes) and Bagged Wood Pellets (up to 6 pallets of various weights of 10kg bags).
We are the largest of all wood pellets suppliers and manufacturers in the UK and the Republic of Ireland.
Do i need an account to place my first order?
Thanks for reaching out with your question about “Do I need an account to place my first order”
To place an online order, you don’t. Please head to www.balcasenergy.com and select order now in the top right-hand corner. This will bring you to a page that will say sign in or register but please ignore both of these buttons and fill in the information below.
You will then be able to order via the website (if you do not have an account, we cannot place the order over the phone as we will not have an account).
After this, you can place your order via the website as your account number will be on your first invoice, or you can give us a call in the office to place your order.
Please watch this video that will show how to place an online order.
If you have any future questions about our wood pellets, Please visit our Frequently asked questions page and if it cannot be solved, please contact us and a member of our dedicated customer support team will deal with any queries you may have.
*If you have never subscribed to our marketing lists please fill out your details HERE and we will update your preferences to ensure you receive all business information and promotional offers via email.*
How do i find my account number?
Thanks for reaching out with your question about “How do I find my account number”
Your account number can be found on your order invoices or by signing into your online dashboard.
To sign into your online account and access the dashboard, please head to www.balcasenergy.com and select my account in the top left-hand side corner. This will bring you to a page that will ask you to sign into your account.
If you have not signed into our new website, please click on the blue box and fill out the necessary requirements. We will then link your account on our end and you will then receive a temporary password to login.
If you have any future questions about our wood pellets, Please visit our Frequently asked questions page and if it cannot be solved, please contact us and a member of our dedicated customer support team will deal with any queries you may have.
*If you have never subscribed to our marketing lists please fill out your details HERE and we will update your preferences to ensure you receive all business information and promotional offers via email.*
Certifications & Standards
What is EnPlus Standard?
ENplus is recognised as the highest standard available in wood pellet fuel worldwide and the only standard within the UK delivering recognised guaranteed values. With alternative suppliers claiming to adhere to certain standards Balcas realised what matters is the specification a supplier will guarantee and importantly the substance of that guarantee.
Balcas were the first in the UK and Ireland to research and become audited for ENplus, gaining accreditation in April 2011.
ENplus requires regular and thorough external auditing as part of achieving certification; samples are consistently taken in accordance with regulations proving that Balcas Energy Wood Pellets is without fail making targets and falling into parameters, providing long term peace of mind to customers.
Our bagged wood pellets & bulk blown wood pellets are Enplus A1 and all prices can be checked HERE 24/7 Available to order online or via phone everywhere in the UK and Ireland.
Are there any additives in your wood pellets?
Our carbon-neutral wood pellets are produced from virgin wood fibre from our sawmills with no additives.
Where do i find BSL codes?
BSL codes can be found on your order invoices
Online Preferences
How do i opt into receiving email marketing or change my marketing preferences?
If you have unsubscribed from our marketing lists or have not opted into receiving email marketing, please fill out your details HERE and we will update your preferences to ensure you receive all business information and promotional offers via email.
Balcas Energy