Balcas Energy’s four-point summer checklist
To ensure you get the most efficient heat from our carbon-neutral locally produced wood pellets, we have created a summer checklist for you to follow.
It is strongly recommended that you take advantage of the “non-peak season” to clean your fuel store and ensure your pellet appliance is prepared for the upcoming heating season. Check out this simple four-point summer checklist to help maintain optimum performance for your wood pellet appliance:
Fuel Store Clean
We strongly recommend that you clean your fuel store a minimum of once every 2 years or after every 5 fills, whichever comes first. We screen all our wood pellets to remove dust before delivery but small amounts can still build up over time from many loads if a store is not cleaned. Check out the wood pellet industry recommendations here: http://pelletcouncil.org.uk/wp-content/uploads/2019/12/EPC-ENplus-Storage-Guidelines.pdf .
Please follow all manufacturer’s instructions and safety guidelines.
Annual Service
To ensure your wood pellet appliance maintains high efficiency, we recommend that your wood pellet appliance is serviced annually by a certified technician to ensure the appliance is operating safely and correctly.
Thermostat
Manage your thermostat settings accurately to ensure your heating system is turned down for warm weather, keeping you comfortable and saving energy this summer.
Advance Ordering
Before approaching the upcoming heating season, we advise all our customers to check their fuel store levels earlier than usual and place their wood pellet order if required.
None of us know what is going to happen this coming heating season. However, we are letting all our customers know that if things stay as they are, there could again be a high demand for wood pellets. We are strongly recommending our customers to fill their fuel store well in advance of what could be another hectic season.
To place an order, You can order online 24/7 a bulk delivery or 10kg bags online via our Online Shop.
Stay safe and warm!
Job Opening: Administrator
We now have a job opening within our Enniskillen-based team: looking for an administrator.
Are you looking to energise your job or advance your career with a more sustainable employer?
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As part of the Energy office, the role of the Balcas Energy Administrator will involve supporting the Customer Support Team Leader in managing customer relationships from ordering right through to delivery.
For more information on this exciting role within the green energy industry please visit https://balcas.getgotjobs.co.uk/home where you can also apply online before Monday 4th July 2022 at 4.00pm.
You may also telephone 028 6632 3003 or email hr@balcas.com.
For further information and to apply online please visit this link or click the Apply button below:
Extended Bank Holiday Weekend
Extended Bank Holiday Weekend
We have been granted a special extended bank holiday weekend from Thursday 2nd to Sunday 5th June 2022.
Our office will be closed on Thursday, 2nd & Friday, 3rd of June. We’ll reopen as normal on Monday, 5th June 2022.
Our Online Shop is still open as normal and you can order online anytime you want. You can send us a message via our site or email us and we’ll respond once we’re back.
Thank You,
Balcas Energy
Earth Day 2022
Today is Earth Day, which is an annual event celebrated around the world on April 22 to demonstrate support for environmental protection.
At Balcas we celebrate Earth Day because we believe that sustainably managed forests are our future. We innovate with timber, taking care to use it as efficiently as possible, and four trees are planted for every one we harvest.
The original timber we use is either spruce or pine, which are locally sourced from sustainably managed forests. These forests are the lungs of the planet and we are proud of the contribution that we are making towards fighting climate change.
Five reasons why all our Tomorrows Depend on Trees and how Balcas Energy supports the fight against climate change:
1. Carbon Dioxide is warming the earth and accelerating climate change. Trees absorb CO2 and store it.
2. Balcas Energy is made from fast-growing softwood – we ensure more trees are planted for every one we harvest, offsetting any CO2 released.
3. By making our business local, we are supporting a sustainable timber industry that is making increased forest cover a reality in the UK and Ireland. Ireland wants to increase its forest cover by 64% by 2050. The UK wants to increase its forest cover by 19% by 2050.
4. Trees are the ultimate renewable resource – we can grow them right here without having to worry about global market price fluctuations.
5. Moving from fossil fuels to Balcas Energy’s locally produced wood pellets results in a 100% reduction in carbon emissions.
How do we make our Wood Pellets?
We sustainably manufacture our wood pellets in our two plants located in Enniskillen, Northern Ireland, and Invergordon, Scotland.
We make them with renewable energy and high-quality material. So our operations are powered by green electricity. We generate this on site thanks to the co-products of all Balcas saw-milling activities.
Please click below to see a quick animation presenting our manufacturing process:
If you require any more assistance, please contact us and a member of our customer support team will help with any enquires you may have.
Thank You
Balcas Energy
We have listened and added new features to our dashboard making life much easier for you!
Here at Balcas Energy, we want to make your user experience with us very unique which is why we are constantly updating our website.
What has been added to your online account dashboard?
Current order status – In this section, users can see when their order is placed, logged on our system, scheduled for delivery, out for delivery, and delivered. You can also click “order again” to place the same order which saves a lot of time.
Summary – Your account number, name on the account, contact name, when you registered the account, and the last time you logged in.
Account Contact – Account details associated with the account.
Balance – You can see your balance and pay online if required.
Billing Address – The address of billing.
My web login email and password – You can view & change your email and password.
Last invoice – Access to last order invoice.
Contact Preferences – Users can change their contact preferences.
My account – At the top of the page, my account dropdown gives users the chance to click on:
- Dashboard – Shows account details
- Link Account – If you want to manage another account, enter the account number and wait for verification.
- Orders – To view all online orders.
- Historical Statement – View all statements.
- Current Statement – View the balance of your account.
- Invoices – Look back at invoices for previous orders and print if needed.
- Online card payment history – View payment transaction.
If you need help accessing your online dashboard, please contact us and a member of our customer support team will help.
Balcas Energy Team
