SMS Privacy Policy

Effective Date: 23rd August 24

This SMS Privacy Policy outlines how Balcas Energy (“we,” “us,” or “our”) collects, uses, and protects any information that you provide to us when you opt-in to receive SMS (text) messages from us. This policy is intended to comply with applicable data protection regulations and to ensure that your privacy is respected.

  1. Information We Collect

When you opt-in to receive SMS messages from Balcas Energy, we may collect the following information:
– Mobile Phone Number: The primary piece of information we collect is your mobile phone number, which you provide when opting in.
– Message Data: This includes the content of the SMS messages we send to you and any replies you may send back.

  1. How We Use Your Information

We use the information collected through SMS for the following purposes:
– Communication: To send you updates, promotions, reminders, or other information related to our services.
– Customer Support: To respond to inquiries or address any issues you may raise through SMS.
– Service Improvement: To analyze trends and improve our SMS communication strategy and overall service.

  1. Sharing of Your Information

We do not sell, trade, or otherwise transfer your mobile phone number or any related SMS data to outside parties except as follows:
– Service Providers: We may share your information with trusted third-party service providers who assist us in delivering SMS services. These parties are contractually obligated to protect your information and use it solely for the purpose of providing the service.
– Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

  1. Opt-Out

You can opt out of receiving SMS messages from us at any time by replying “STOP” to any SMS message you receive from us. Upon receiving your opt-out request, we will remove your number from our SMS list. Please note that opting out of SMS communications will not affect other forms of communication you may receive from us, such as emails or postal mail.

  1. Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to protect your mobile phone number and SMS data from unauthorized access, alteration, disclosure, or destruction.

  1. Your Rights

You have the right to:
– Access: Request access to the information we hold about you.
– Rectification: Request corrections to any inaccurate or incomplete information.
– Erasure: Request the deletion of your information when it is no longer necessary for the purposes for which it was collected.
– Restriction of Processing: Request the restriction of processing your information under certain conditions.
– Data Portability: Request a copy of your data in a commonly used format.

To exercise any of these rights, please contact us at the details below.

  1. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

  1. Contact Us

If you have any questions or concerns about this SMS Privacy Policy or our data practices, please contact us at:

Balcas Energy
 Unit 3 Sligo Road, Enniskillen,
 Co Fermanagh,
 Northern Ireland, BT74 7JY
 Phone: 028 6641 1001
 Email: energy@balcas.com