Balcas Energy – Coronavirus (COVID-19) Update (11/01/20)
At Balcas Energy we continue to take the potential risk of Coronavirus (COVID-19) seriously and continuously monitoring the situation and reviewing the operational impact of any developments and potential changes. This includes assessing the effect the virus could have on any staff, operations and/or customers that rely on us.
We are doing all we can to make sure our supply chain is delivering raw materials from local forests, our manufacturing plants are fully operational, our Customer Support Team is staffed and our drivers are delivering as normal, with the main focus on getting your fuel delivery to you withing the time promised in a safe and hygienic manner.
At present, we are fully operational and conducting deliveries and business commitments to our normal service. We are advising our staff to take measures that are consistent with advice from the World Health Organisation and Government regarding personal hygiene and managing their own circumstances.
With some of our team working form home in the current Covid-19 restrictions, our phone lines are busier than usual and it might take a little bit longer to get through enquiries. We encourage online ordering or via email.
Our Customer Support Office is open.
Monday to Thursday: 8:30-17:00
Friday: 8:30-16:30
Call us on +44 (0) 28 6641 1001 . Alternatively you can manage your account, place orders and make payments via your online account HERE or drop us a message via this form:
By the bag
Perfect for homes or businesses without any wood pellet hopper storage. We can deliver an entire pallet of bags to your address – kerb-side delivery, to keep a safe social distance
By the Kilo
This is our most popular method of supply. We have a full fleet of delivery drivers that operate from 8 depots right around the UK and Ireland. All our drivers are instructed to keep the safe social distance.